Capabilities & Experience

The Bob Lewis Group has extensive experience leading performance improvement initiatives.  A few accomplishments include:

PERFORMANCE APPRAISAL SYSTEM  Assessment and redesign of performance measurements and employee appraisal system to provide linkage to strategic objectives and organizational values.  During this engagement, Bob worked with all levels of management developing performance measures for every job classification.  In addition, Bob created the new performance appraisal instrument and trained all managers on its use.

360◦ FEEDBACK  Development and implementation of a 360^°feedback system for managers and employees resulting in a professional development plan for every employee.  As the project leader for this initiative, Bob worked with a cross-functional team to develop the feedback instrument, the rollout plan and the feedback review process.  In addition, Bob delivered overview sessions for all managers and employees explaining the 360° feedback process and its integration into the organization.

SALES IMPROVEMENT INITIATIVE  Creation of an easy to use sales tool to be utilized by the organization’s sales team, the direct result being increased sales revenues and consistency of message.  During this project, Bob worked with members of the executive team to identify the significant selling points and critical advantages of their product line and compiling this information into a sales resource guide.  In addition, Bob delivered training sessions for the sales team and conducted focus groups throughout the organization.

PROCESS IMPROVEMENT  Facilitation  of a cross-functional process improvement team in an effort to improve organizational communications.  During this engagement, Bob conducted focus groups, developed employee surveys.  Based on the input the team proposed several communication related  solutions to the executive management team.  To date, these recommendations have been implemented and the data is showing that communication processes are improving. 

CORE COMPETENCIES  During this facilitated session Bob worked with an executive team to identify the core competencies and the associated behaviors for middle management positions within the organization.  This defined list of competencies and behaviors is being utilized in the recruitment, hiring, performance assessment and coaching processes within the organization.