The Art of Customer Service

Seminar Overview

The Art of Customer Service provides participants with the tools and techniques necessary to enable them to interact with customers in a manner that creates lasting customer satisfaction and retention.

Course Objectives

Participants can expect to:

• Learn the essential communication skills of exemplary customer service
• Learn to be proactive rather than reactive
• Practice and learn effective techniques for handling difficult customer objections and complaints
• Learn to demonstrate the skill of empathy  
• Define specific steps the team can implement to take a collaborative team approach to handling customer concerns

Target Audience

This course is appropriate for anyone in a role that directly serves the customer.

Seminar Length

The Art of Customer Service can be a 4 hour or 1 day seminar.

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The Art of Customer Service